Frequently Asked Questions
If you don't see your question here, please feel free to ask us via email
Which methods of payment do you accept?
We accept online bank transfer, payments via Paypal, personal cheque and bank cheque.
When do you require payment?
A non-refundable deposit of 20% is required to secure your booking with the balance due 5 working days prior to the first visit.
Should you need to cancel any visit(s) paid in full, we will happily refund 85% of the total cancelled visit(s) value (not including deposit), OR credit 100% of the total cancelled visit(s) value to your account.
Do you charge more on public holidays?
Yes, there is a 30% surcharge for visits on public holidays.
Do I need to give you a key to my house?
Although many of our clients choose to leave a house key with us, particularly if their pets are indoor pets, it is entirely up to you whether or not you would like to. We are happy to take care of your pets outside of your home, via a side gate or some other form of entry that you feel comfortable with.
How will I get the key to you?
Generally we encourage our clients to have a spare key ready at the time of the preliminary consultation; this way if you do choose to use our services we can finalise arrangements on the day. However, we are happy to provide a key pick up & drop off service separate to the preliminary consultation, for a nominal charge.
Do you offer a pet boarding facility?
In short, no. We take care of our clients' pets in their own home. Having said this, if you have a small animal caged such as a bird, guinea pig or rabbit we may be able to make arrangements for a home stay. Please ask us.
Do you have insurance?
Yes. We are police checked, fully insured and perfectly happy to provide copies of these documents if required. We want you to feel as comfortable as possible while your pets are in our care.
Do you have references?
Absolutely. Please contact us and we will be happy to provide a list of references you may get in touch with.